Cancellation & Refund Policy
At CrazyCart, we strive to deliver high-quality, trend-setting products to our customers. Please read our policy regarding order cancellations, returns, and refunds carefully before completing your purchase.
1. Order Cancellation
-
Orders can only be cancelled before they are processed or dispatched.
-
Once an order has been processed or dispatched by our team (typically within 1–2 business days), it cannot be cancelled.
-
To request a pre-dispatch cancellation, please contact us immediately at krpatil465@gmail.com.
2. No Returns or Exchanges
-
All sales made through CrazyCart are final.
-
We do not accept returns or exchanges once an order has been successfully delivered. Please review your product selection, sizes, colors, and specifications carefully before checking out.
3. Damaged, Defective, or Incorrect Products While all sales are final, we want to ensure you receive what you paid for. If you receive an item that is damaged, defective, or incorrect:
-
Reporting Window: You must report the issue to our customer support team within 48 hours of delivery.
-
Proof Required: You must provide clear photos of the item along with an unboxing video showing the package being opened.
-
Resolution: Upon verification of the issue, CrazyCart will provide an appropriate resolution, such as sending a replacement or issuing a refund.
4. Refunds (If Applicable)
-
Approved refunds for verified damaged or defective items will be processed to your original payment method via our payment gateway within 5–7 business days.
-
Shipping costs are non-refundable unless the return/replacement is due to an error on our part (e.g., damaged or incorrect product sent).
5. Contact Us For any cancellation inquiries or to report a defective product, please contact us at:
-
Email: krpatil465@gmail.com
-
Address: Shop No 5, Ground Floor, Suraj Nagar, Near Chatar Matar Park, Azadpur, Delhi - 110033